Monday, January 10, 2011
About a week ago I was looking to buy some ugg boots and I came across a special online at Whooga. So I ordered a pair and they arrived two days later.
Unfortunately I got two left feet. I looked on the website - no contact number only a form. Being the sceptic I am, I filled out the form, also emailed the site and thought: 'that's the last I'll hear from those guys'.
Within half an hour - yes half an hour, I had two emails from two different people saying they were very sorry and they were sending two right feet - and please, keep the extra pair as a way of saying sorry for the mishap.
I couldn't believe it. My faith in customer service in Australia for online shopping has been restored. I wonder if you would get that service in David Jones.
Anyway. Thank you Whooga Australia - your boots aren't bad either!